8 articles in this category
Every SaaS team faces a moment when a feature decision clashes with user trust. Maybe it's the pricing page that hides a cancellation fee, the notific...
Every SaaS founder has signed a hundred user agreements without reading them. That irony is the root of a quiet crisis: terms of service that protect ...
Introduction: The Crisis of Short-Termism in SaaS DevelopmentMany SaaS development teams find themselves trapped in cycles of reactive decision-making...
Every SaaS company today faces a quiet but urgent question: how do we keep growing without leaving a trail of carbon, e-waste, and eroded trust? Susta...
Every SaaS founder remembers the moment: a customer asks for a feature that seems simple but would require rewriting half the payment logic. Or a comp...
Why Traditional SaaS Architectures Fail the Trust TestIn my practice, I've reviewed over 50 SaaS platforms across healthcare, finance, and education s...
Introduction: The Retention Imperative and the Data DisconnectOver my ten years analyzing SaaS business health, I've observed a persistent and costly ...
Where the Build-or-Buy Decision Shows Up in Real Work Every organization that depends on software eventually hits a wall. The CRM that worked for fift...